Refund policy

Refund Policy

At BlindScene™, every product is custom made specifically for you. Because our products are personalized, we cannot restock or resell them. For that reason, all sales are considered final except as outlined below.

Returns

We do not accept returns or exchanges for:

Customer-approved artwork

Incorrect measurements supplied by the customer

Spelling, names, or dates approved by the customer

Color variations resulting from monitor settings or material characteristics

Changes of mind

Buyer's remorse

Products that have been installed or altered after delivery

Manufacturing Errors

If BlindScene™ makes an error during production or your order arrives with a manufacturing defect, we will work with you to make it right.

You must notify us within seven (7) days of receiving your order and provide:

Your order number

A description of the issue

Clear photographs showing the problem

If we determine the issue resulted from our workmanship or production process, we may, at our discretion:

Repair the product

Replace the product

Issue a full or partial refund

Customer-Supplied Blinds

BlindScene™ is not responsible for:

Pre-existing damage

Hidden defects

Wear due to age

Damage resulting from removal or reinstallation

Damage caused during shipment to our facility

If we determine customer-supplied blinds cannot be customized due to their condition or compatibility, we will contact you before any work is performed.

Cancellations

Orders may be canceled only before production begins.

Once production has started, orders cannot be canceled because materials, labor, and customization have already been committed to your project.

Lost or Stolen Packages

BlindScene™ is not responsible for packages marked as delivered by the shipping carrier but reported as lost or stolen after delivery.

Customers should contact the shipping carrier directly to file any necessary claims.

Questions

If you have questions regarding this Refund Policy, please contact us before placing your order.