BlindScene Terms & Conditions
Effective Date: July 21, 2026
Welcome to BlindScene. By placing an order with us, you agree to the following Terms & Conditions.
1. Custom-Made Products
Every BlindScene™ product is custom made to your specifications. Because each order is personalized, all sales are final except in cases of manufacturing defects or errors made by BlindScene™.
2. Customer-Supplied Blinds
Customers may choose to provide their own blinds for customization.
By sending your blinds to BlindScene™, you acknowledge and agree that:
- You are responsible for removing and reinstalling your blinds.
- You are responsible for properly packaging your blinds for shipment.
- We strongly recommend purchasing shipping insurance.
- BlindScene is not responsible for damage or loss occurring during shipment to our facility.
3. Condition of Customer Blinds
Customer-supplied blinds must arrive clean and in good working condition.
BlindScene™ reserves the right to refuse customization of blinds that are:
- Excessively dirty
- Covered in grease, smoke residue, pet hair, or heavy dust
- Moldy or mildew-damaged
- Warped
- Brittle or cracked
- Missing parts
- Broken or structurally unsound
- Otherwise unsuitable for engraving or printing
If your blinds do not meet these requirements, we will contact you before any work begins.
4. Cleaning Fees
Customization prices do not include cleaning.
If customer-supplied blinds require cleaning before production, BlindScene™ may:
- Assess a cleaning fee with customer approval,
- Return the blinds without customization at the customer's expense, or
- Decline the order.
5. Compatibility
Not every blind can be customized successfully.
Different manufacturers use different materials, finishes, coatings, and construction methods. BlindScene reserves the right to determine whether a product is compatible with our engraving or printing processes.
If your blinds are incompatible, no customization will be performed without your approval.
6. Measurements
Customers purchasing new blinds from BlindScene are solely responsible for providing accurate measurements.
BlindScene™ is not responsible for products that do not fit due to incorrect measurements supplied by the customer.
7. Artwork & Intellectual Property
By submitting artwork, photographs, logos, or other content, you confirm that:
- You own the rights to use the submitted material, or
- You have obtained permission from the copyright or trademark owner.
Customers accept full responsibility for any copyright, trademark, or intellectual property claims arising from submitted artwork.
BlindScene™ reserves the right to refuse any artwork that may violate applicable laws or intellectual property rights.
8. Personalized Designs
Customers are responsible for reviewing all artwork proofs, spelling, grammar, names, dates, measurements, and design approvals before production begins.
BlindScene™ is not responsible for errors approved by the customer.
9. Natural Variations
Because our products use different materials and production methods, slight variations may occur, including:
- Color differences
- Engraving depth
- Wood grain
- Material texture
- Print placement
- Natural imperfections
These variations are normal and are not considered manufacturing defects.
10. Shipping
Estimated production and shipping times are estimates only.
BlindScene™ is not responsible for shipping delays caused by carriers, weather, holidays, or circumstances beyond our control.
Customers are responsible for providing accurate shipping addresses.
11. Returns & Refunds
Because every order is custom made:
- Returns are not accepted for buyer's remorse, color preference, incorrect measurements, or customer-approved artwork.
- Refunds are only available if BlindScene™ makes a production error or ships a defective product.
If you believe your order has a manufacturing defect, you must notify us within seven (7) days of delivery and provide photographs of the issue.
12. Limitation of Liability
BlindScene's™ maximum liability shall not exceed the purchase price of the product.
BlindScene™ is not responsible for:
- Damage occurring during installation or removal
- Damage caused by improper use or misuse
- Normal wear and tear
- Damage resulting from age or pre-existing defects in customer-supplied blinds
- Indirect, incidental, or consequential damages
13. Right to Refuse Service
BlindScene™ reserves the right to refuse or cancel any order for any lawful reason, including but not limited to:
- Incompatible materials
- Offensive or unlawful artwork
- Copyright or trademark concerns
- Safety concerns
- Orders that cannot reasonably be completed to our quality standards
14. Changes to These Terms
BlindScene™ reserves the right to update these Terms & Conditions at any time. Any revisions will become effective upon publication on our website.
15. Contact Us
If you have questions regarding these Terms & Conditions, please contact us through the Contact page on our website before placing your order.