Shipping Policy

Thank you for choosing BlindScene™. Because every product we create is custom made, production and shipping times differ from those of mass-produced items. We appreciate your patience while we create something uniquely yours.

Production Times

Each BlindScene™ order is custom printed or engraved after your order has been placed and approved.

Production times vary depending on:

- Product type

- Design complexity

- Order volume

- Seasonal demand

Estimated production times are provided during checkout whenever possible.

Please note that production does not begin until all required information, artwork, measurements, and design approvals have been received.

Shipping Methods

Orders are shipped using reputable carriers selected by BlindScene™. Available shipping options may vary depending on your location and the size of your order.

Shipping charges are calculated during checkout unless otherwise stated.

Customer-Supplied Blinds

If you are sending us blinds you already own:

- Customers are responsible for shipping blinds to BlindScene™.

- Customers are responsible for securely packaging their blinds.

- We strongly recommend purchasing shipping insurance for the replacement value of your blinds.

- BlindScene™ is not responsible for damage or loss that occurs before your shipment reaches our facility.

Once customization is complete, your blinds will be carefully packaged and returned using the shipping method selected during checkout.

Shipping Delays

While we strive to ship every order on time, BlindScene™ cannot guarantee delivery dates.

We are not responsible for delays caused by:

- Shipping carriers

- Severe weather

- Natural disasters

- Holidays

- Supply chain interruptions

- Other events beyond our control

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

BlindScene™ is not responsible for orders shipped to incorrect addresses provided during checkout.

If an order is returned due to an incorrect address, additional shipping charges may apply.

Damaged Shipments

If your package arrives damaged, please:

1. Photograph the package and product immediately.

2. Keep all original packaging materials.

3. Contact BlindScene™ within seven (7) days of delivery.

We will work with you to resolve the issue as quickly as possible.

Questions

If you have any questions regarding shipping, please contact us before placing your order.