Refund Policy
At BlindScene™, every product is custom made specifically for you. Because our products are personalized, we cannot restock or resell them. For that reason, all sales are considered final except as outlined below.
Returns
We do not accept returns or exchanges for:
- Customer-approved artwork
- Incorrect measurements supplied by the customer
- Spelling, names, or dates approved by the customer
- Color variations resulting from monitor settings or material characteristics
- Changes of mind
- Buyer's remorse
- Products that have been installed or altered after delivery
Manufacturing Errors
If BlindScene™ makes an error during production or your order arrives with a manufacturing defect, we will work with you to make it right.
You must notify us within seven (7) days of receiving your order and provide:
- Your order number
- A description of the issue
- Clear photographs showing the problem
If we determine the issue resulted from our workmanship or production process, we may, at our discretion:
- Repair the product
- Replace the product
- Issue a full or partial refund
Customer-Supplied Blinds
BlindScene™ is not responsible for:
- Pre-existing damage
- Hidden defects
- Wear due to age
- Damage resulting from removal or reinstallation
- Damage caused during shipment to our facility
If we determine customer-supplied blinds cannot be customized due to their condition or compatibility, we will contact you before any work is performed.
Cancellations
Orders may be canceled only before production begins.
Once production has started, orders cannot be canceled because materials, labor, and customization have already been committed to your project.
Lost or Stolen Packages
BlindScene™ is not responsible for packages marked as delivered by the shipping carrier but reported as lost or stolen after delivery.
Customers should contact the shipping carrier directly to file any necessary claims.
Questions
If you have questions regarding this Refund Policy, please contact us before placing your order.