Frequently Asked Questions
Can I send you the blinds I already own?
Yes! If your blinds are in good condition, you can ship them to us for customization. They must be clean, fully functional, and suitable for our printing or engraving process. Every set is inspected upon arrival before production begins.
---
Can I purchase new blinds from BlindScene?
Absolutely. We offer brand-new custom blinds in a variety of styles, materials, colors, and sizes. Simply provide your measurements, choose your design, and we'll create your custom window treatment from start to finish.
---
What types of blinds do you offer?
Our collections include:
- Vinyl Mini Blinds
- Wood Blinds
- Faux Wood Blinds
- Aluminum Blinds
- Vertical Blinds
- Roller Shades
- Roman Shades
- Bamboo Shades
---
What can I customize?
Almost anything! Popular choices include:
- Family photos
- Pet portraits
- Children's artwork
- Business logos
- Monograms
- Family names
- Inspirational quotes
- Scenic landscapes
- Sports themes
- Decorative patterns
- Original artwork
---
Do you offer design services?
Yes. If you don't have finished artwork, we can help create a custom design for an additional design fee.
---
What file types do you accept?
We accept:
- JPG/JPEG
- PNG
- SVG
- AI
- EPS
High-resolution files produce the best results.
---
Will I receive a proof before production?
Yes, when applicable. You'll have the opportunity to review and approve your design before production begins. Please review your proof carefully, as production starts only after your approval.
---
How do I measure my windows?
Visit our Measuring Guide for step-by-step instructions. Accurate measurements are essential because every order is custom made.
---
What if I measure incorrectly?
Because each order is made to your exact specifications, customers are responsible for providing accurate measurements. Please measure carefully before ordering.
---
Do you clean customer-supplied blinds?
No. Customer-supplied blinds should arrive clean and ready for production.
If additional cleaning is required, we'll contact you before proceeding. Cleaning fees may apply, or we may decline the order if the blinds are unsuitable for customization.
---
Can damaged blinds be customized?
It depends on their condition. We inspect every customer-supplied set before production. Blinds that are broken, warped, brittle, moldy, or otherwise unsuitable may be declined.
---
How long will my order take?
Production times vary depending on the product and design complexity. Estimated turnaround times are provided at checkout. Shipping times vary based on your location and carrier.
---
Do you ship nationwide?
Yes! We ship throughout the United States.
---
Can I return a custom order?
Because every BlindScene product is custom made, we do not accept returns or exchanges for customer-approved artwork, incorrect measurements, or changes of mind.
If we make a manufacturing error or your product arrives with a defect, please contact us within seven (7) days of delivery.
---
Can I use copyrighted artwork or logos?
You may only submit artwork that you own or have permission to use. By uploading artwork, you confirm that you have the legal right to reproduce it.
---
Will my printed colors look exactly like they do on my screen?
Not always. Colors may vary slightly due to monitor settings, lighting conditions, materials, and the printing or engraving process. Minor variations are normal and are not considered defects.
---
Can I order blinds for commercial spaces?
Yes. We create custom blinds for homes, offices, retail stores, restaurants, schools, churches, and many other commercial environments.
---
Do you offer bulk or wholesale pricing?
Yes. We welcome bulk, commercial, and wholesale orders. Please contact us for custom pricing and project quotes.
---
Didn't find your answer?
We're happy to help. Visit our Contact Us page, and we'll get back to you as quickly as possible.